"Creating and Managing Effective Client Relationships: How to Avoid Malpractice and Properly Communicate with your Client (CLE)": 3:00 PM Eastern (12:00 PM Pacific)

One of the most common reasons as to why a lawyer withdraws from a case, and why a client files a grievance against an attorney, is for “failure to communicate effectively." Join attorney Jordan Turk for a discussion on how attorneys can navigate their way through proper client communication (and avoid potential grievances). This CLE will include an overview of the top issues that lead to grievances against attorneys, how to sharpen your interviewing skills to avoid headaches down the road, responding to client complaints, best practices for communication throughout the lifespan of a case (including billing disputes), and how to handle client behavioral issues.

This session will be hosted on the CE21 Platform, which requires a free account. The link to this platform will be provided to all registrants via the PheedLoop platform. We suggest logging into the platform at least 15 minutes in advance of the session. Access to this platform includes:

• Access to multiple free, on-demand CLEs that can be viewed at ANY TIME
•  Credit information by state (all states are being applied for; information will be updated as it is received)
• Course materials and live broadcast information
• Support links for the session and credit validation

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Jordan Turk
Attorney, Legal Content & Compliance Manager at LawPay

Jordan Turk is a practicing attorney in Texas and the Legal Content and Compliance Manager at LawPay. Her family law expertise includes appeals, pre and postnuptial agreements, as well as complex property division and highly contentious custody cases. In addition, Jordan has given CLEs across the country about online payments and trust account compliance.  Jordan graduated from the University of Texas at Austin with a B.A. in Classics, History, and Religious Studies. She subsequently spent a year working for LawPay in Austin, then went on to attend the University of Arkansas School of Law to earn her J.D. After almost four years of practice with a high-asset family law firm in Houston, Jordan returned to LawPay. Jordan has authored and co-authored many articles that you can find in the Texas Bar Journal and around the internet. Passionate about giving back to her community, Jordan makes a point of taking pro bono cases whenever possible. In 2019, she was honored to be the recipient of the Harris County Bench Bar Pro Bono Award for Outstanding Service by an Individual.